kongsi Terms of Use

We at kongsi operate an online entertainment platform available where local law permits. This page sets out the terms under which you access our service, create an account, deposit funds, and engage with our football markets, live-dealer tables, and slot games. Our services are available only where applicable jurisdiction permits; users are responsible for verifying that access and use comply with their own jurisdiction's law.

When you join kongsi, you agree to these terms. We enforce them consistently across all account types and regions. Our commitment is to keep the experience transparent: clear rules, consistent payment processing through Indonesia-region methods (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), and responsive support when disputes arise.

Account Opening and Eligibility

To open an account on kongsi, you must be of legal age in your jurisdiction and not a resident of any territory where our service is prohibited by law. We require identity verification (KYC) before your first withdrawal. This includes a valid government-issued ID, proof of address, and in some cases a selfie with your ID. Our support team processes KYC submissions within standard verification windows; you will receive status updates via email or in-app notification.

We do not permit multiple accounts per person. If we detect duplicate registrations, we reserve the right to suspend all linked accounts and forfeit any balance. Account recovery is available if you lose access; contact our support team with proof of identity and account ownership details.

Account security: We recommend using a strong password and enabling two-factor authentication. kongsi is not liable for unauthorized access if you share your credentials or fail to secure your device.

Deposits, Withdrawals, and Bonus Terms

We accept deposits through QRIS, e-wallet, mobile banking, local payment, and bank transfers (online payment, e-wallet, mobile banking, local payment virtual accounts). Minimum deposit amounts vary by method; check the deposit screen for current limits. Deposits are processed immediately upon confirmation from your payment provider. We do not charge deposit fees.

Withdrawals are subject to account verification and may take 1–3 business days depending on your bank and the time of request. We do not guarantee withdrawal speed; processing windows depend on your financial institution's settlement schedule. If a withdrawal is delayed, our support team can investigate the status with your bank.

Bonus offers on kongsi are subject to terms displayed at the time of claim. Any bonus balance must be wagered according to the stated multiplier before withdrawal. We reserve the right to void bonuses if we detect abuse, such as rapid deposit-and-withdrawal cycles or collusion with other accounts.

Gameplay Rules and Dispute Resolution

Our football markets (Liga 1, Piala AFF, Champions League) settle based on official league results. Live-dealer tables operate under standard casino rules; all outcomes are determined by live card draws or wheel spins. Slot games use certified random-number generators; payout percentages (RTP) are disclosed in each game's information panel.

If you dispute a settlement or believe an error occurred, contact our support team within 7 days with details of the transaction. We will review the event record and game logs. If we find an error on our side, we will correct your balance. If the settlement was correct, we will explain the ruling and close the case.

RTP (Return to Player): The percentage of wagered funds returned to players over time. Higher RTP means better long-term odds for the player.
Variance: The volatility of a game. High-variance games have larger swings between wins and losses; low-variance games pay more frequently but in smaller amounts.
Wagering requirement: The total amount you must bet before a bonus balance becomes withdrawable.

Jurisdiction and Liability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We are not liable for any legal consequences arising from your use of kongsi in a restricted territory.

We limit our liability for service interruptions, data loss, or technical errors to the amount you have deposited in the past 30 days. We do not guarantee uninterrupted access; maintenance windows and network issues may occur. We maintain standard security practices to protect your account and payment data, but we cannot guarantee absolute protection against all cyber threats.

These terms are governed by the laws of the jurisdiction in which kongsi operates. Any dispute will be resolved through our internal dispute process first. If unresolved after 30 days, you may pursue arbitration or legal action in accordance with applicable law.

Jurisdiction notice: These terms apply only to users in supported jurisdictions. If you access kongsi from a restricted territory, you do so at your own legal risk, and we reserve the right to suspend your account.

For questions about these terms or to report a violation, contact our support team. We respond to inquiries within standard business hours and maintain multilingual support for common issues. Your account on kongsi is subject to these terms at all times.