kongsi Casino & Sportsbook FAQ
Users on our platform ask questions about account setup, payment methods, game rules, and account security. This page addresses the most common topics so you can understand how kongsi works before you start.
We've organized answers by category — account registration, deposits and withdrawals, game rules, and security — so you can find what you need quickly. If your question isn't answered here, read our full terms and conditions or legal notice for jurisdiction-restricted access details and compliance notes.
Most answers explain the mechanics of our service without guaranteeing specific outcomes or time windows — payment processing, account recovery, and document verification all depend on your bank, payment provider, and the accuracy of information you provide. If you need help beyond this FAQ, our support team responds via email and live chat during standard business hours.
- Account and registrationhow to create an account, email verification, KYC document submission, password recovery, and account access issues.
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet); deposit ranges; transaction fees.
- Game rules and playfootball betting on Liga 1, Piala AFF, and Champions League; live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger); slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways); esports markets.
- Security and account careaccount protection, loyalty tier programmes, account-access troubleshooting, and support contact channels.
We require two documents during account verification. First, a valid identity document — your national ID, passport, or driving license (clear photo or scan). Second, a proof of address — a utility bill, bank statement, or official letter issued within the last three months, showing your name and address. Both documents must be recent, legible, and issued by a recognized authority. Upload both through your account settings under "Verification" once your email is confirmed. Our team reviews submissions during standard business hours and notifies you of approval or rejection via email. If a document is rejected, you can resubmit with corrections. Processing typically involves a standard verification window; exact timing depends on document clarity and submission volume.
If you suspect someone else has accessed your account, change your password immediately using the login page recovery link. If you cannot access your email, do not use the same recovery link — instead, contact our support team directly with your username and registered mobile number. We'll verify your identity and help you regain access. Do not share your password or one-time recovery codes with anyone. Our support staff will never ask for your password. If you notice unauthorized transactions, report them to support with details (date, time, amount, game or payment method) so we can investigate. Always log in via the official kongsi website or app — never follow login links from unsolicited emails or messages, as these may be phishing attempts.
Payments and transactions
We do not charge deposit or withdrawal fees within our platform. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may apply their own fees depending on your account type and transaction method. We recommend checking your payment provider's fee schedule before depositing. Withdrawal requests are processed subject to KYC verification and standard processing windows — your payment provider may also apply a fee when the funds arrive in your account. All fees charged by external providers are shown to you before you confirm the transaction.
Deposit ranges vary by payment method. E-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment typically support deposits from a smaller minimum up to a standard maximum per transaction. Bank transfers (online payment, e-wallet, mobile banking, local payment) may have different minimums and maximums depending on your bank's limits. You'll see the exact range for your chosen method during the deposit process — the platform displays the minimum and maximum for that payment rail before you enter an amount. If your desired amount falls outside the range, try a different payment method or contact our support team for guidance. account preferences are set by our platform and your payment provider together.
We at kongsi offer support in English and Indonesian. You can reach our team via email or live chat — both channels are staffed during standard business hours. If you submit a query outside business hours, we'll respond within a standard window. Support topics include account access, payment queries, game rules, KYC verification, and withdrawal requests. For legal questions about your access to our services or our compliance obligations, use the legal-inquiry channels listed in your account settings or in our terms and conditions. We aim to respond to all support requests promptly, though response times depend on query complexity and support volume.
Game rules and play
Before you place stakes, read our full terms and conditionsthis outlines the rules for all games, betting limits, account suspension, and dispute resolution. For football markets (Liga 1, Piala AFF, Champions League, Premier League), understand the specific market rules, settlement conditions, and how odds are adjusted. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), review the house rules and payout structures for each game. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), each game has its own RTP, volatility, and bonus mechanics — these are shown in the game info before you play. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), review tournament rules and how results are verified. All games on kongsi are subject to our jurisdictional notice — our services are available only where local law permits.
Our loyalty tier programme rewards active players with points based on stakes and play volume. As you accumulate points, your account moves through tier levels — each tier unlocks benefits such as faster withdrawals, bonus offers, or dedicated support. Your current tier and points balance are shown in your account dashboard. Tier progression is tracked automatically; you don't need to claim tiers manually. Tier status is reset periodically (exact reset schedules are listed in the terms). Points earned during holidays like Idul Fitri or Idul Adha may carry bonus multipliers — we announce these in advance via email and your account notifications. Tier benefits vary by level, so review your tier dashboard to see what perks are active. If you have questions about your tier progress, contact our support team.
Security and account care
Before you place stakes, read our full terms and conditionsthis outlines the rules for all games, betting limits, account suspension, and dispute resolution. For football markets (Liga 1, Piala AFF, Champions League, Premier League), understand the specific market rules, settlement conditions, and how odds are adjusted. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), review the house rules and payout structures for each game. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), each game has its own RTP, volatility, and bonus mechanics — these are shown in the game info before you play. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), review tournament rules and how results are verified. All games on kongsi are subject to our jurisdictional notice — our services are available only where local law permits.
We at kongsi offer support in English and Indonesian. You can reach our team via email or live chat — both channels are staffed during standard business hours. If you submit a query outside business hours, we'll respond within a standard window. Support topics include account access, payment queries, game rules, KYC verification, and withdrawal requests. For legal questions about your access to our services or our compliance obligations, use the legal-inquiry channels listed in your account settings or in our terms and conditions. We aim to respond to all support requests promptly, though response times depend on query complexity and support volume.