kongsi Privacy Policy

This page describes what we collect when you use kongsi and how we keep that data protected. We at kongsi take your privacy seriously. Our platform operates under the principle that your personal information belongs to you — we collect only what we need to run our service, verify your account, process payments, and comply with applicable law.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. When you create an account on kongsi, link a payment method (DANA, e-wallet, mobile banking, local payment, or bank transfer), or interact with our live-dealer tables and football markets, you share data with us. We explain below what that data is, who sees it, and what rights you have.

What we collect on kongsi

We collect your email address, phone number, and identity details (name, date of birth, address) when you register. We also collect payment information — your chosen method (e.g. DANA account, e-wallet virtual account number, mobile banking wallet ID) and transaction history. We do not store your full card number or bank credentials; payment processors handle those securely.

When you use kongsi, we log your IP address, device type, browser, and the pages you visit. We track your account activity — login times, bets placed, withdrawals requested, support tickets opened. We use cookies and similar tracking tools to remember your preferences and detect fraud.

Data retention: We keep your account data for as long as your account is active. After closure, we retain records for up to seven years to comply with financial and anti-money-laundering rules.

How we use your data

We use your information to verify your identity (KYC — Know Your Customer), process deposits and withdrawals, settle bets, and send you account notifications. We analyse usage patterns to improve our platform — for example, which football leagues (Liga 1, Piala AFF, Champions League) draw the most traffic, or whether users prefer live-dealer tables or slot games. We do not sell your data to third parties for marketing.

We may share your data with payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity-verification vendors, and our hosting provider. These partners are bound by confidentiality agreements. We may also disclose data if required by law — for example, if a court orders us to provide account records.

Your rights on kongsi

You have the right to request a copy of the data we hold about you. You can ask us to correct inaccurate information or delete your account. You can opt out of marketing emails at any time. If you believe we have misused your data, you can lodge a complaint with your local data-protection authority.

Request your data: contact our support team with your account email.
Correct or delete: log in to your kongsi account settings or email us.
Opt out of cookies: adjust your browser settings (note: some cookies are required for the platform to function).
Withdraw consent: you can close your account at any time; we will delete non-essential data within 30 days.

Cookies and tracking

We use cookies to keep you logged in, remember your language preference, and detect suspicious activity. Some cookies are essential; others help us understand how you use kongsi. Third-party analytics tools (e.g. Google Analytics) may also place cookies on your device. You can disable non-essential cookies in your browser, but some features may not work properly.

Security and third parties

We encrypt data in transit (HTTPS) and at rest. Our servers may sit outside your jurisdiction — for example, in Singapore or the United States — but we apply the same security standards everywhere. We conduct regular security audits and respond to breaches within 72 hours. If your data is compromised, we will notify you and any affected authorities as required by law.

We work with vendors in Jakarta, Surabaya, and other regions to provide customer support, fraud detection, and payment settlement. These vendors access only the data they need to do their job.

Contact and updates

If you have questions about how we use your data, or if you want to exercise your privacy rights, contact our support team. We will respond within 14 business days. We may update this policy from time to time — we will notify you of material changes by email or by posting a notice on kongsi.

This policy applies to all users of our platform, regardless of where you access kongsi from. Our services are available only where local law permits; users are responsible for verifying compliance with their own jurisdiction's law.

Last updated: This policy is current as of the date shown on this page.
Jurisdiction: This policy is governed by the laws of the jurisdiction in which kongsi operates.
Data controller: kongsi is the data controller for all personal information collected through our platform.